Warranty Policy

Your usage of this Site and Services provided by the Company will be governed by the following terms and conditions including applicable policies incorporated herein by way of reference. If you transact or use the Services through this Site, you shall be deemed to have acknowledged and agreed to be bound by the policies that are applicable to the Site. By accessing or otherwise mere use of the Site, you shall be deemed to have entered into a contract with the Company which constitutes your binding obligations to the Company. Accessing, browsing, or otherwise using the website indicates your agreement with all the terms and conditions. In the event where you disagree with the terms stated herein, please do not use the Services or this Site.

In order to request for any refunds, returns or exchange, you shall ensure the Product is subject to the following policy:

1. Products shall be unused;
2. Product tags and labels shall not be tampered with;
3. Products shall be in the original brand packaging;
4. You shall ensure that the product is sent to us in the same condition as it was when received by you and it is packaged properly;
5. All the refunds, returns and exchange requests are subject to the Seller’s approval on the Buyer’s request; the Company shall in no manner whatsoever be held liable for any returns, exchange and refunds requested by you.
6. If you decide to return the item, an incurring cost from our logistics partners and a restocking fee will be charged accordingly.

All refunds on Services are subject to the Seller’s approval on the Buyer’s request; the Company shall in no manner whatsoever be held liable for any refunds requested by you.

All items purchased from the Company are made pursuant to the shipment contract between the Seller and the delivery company. The Company shall not be held responsible for any risk of damage to or loss of the goods for transactions made between the Buyer and the Seller. The Company shall not be obliged to mediate or resolve any disputes or disagreements between the Buyer and the Seller.

The Company does not make any guarantee in relation to the transactions undertaken by you and the Buyer. We do not sell the products and/or services to the Buyer, nor do we purchase the products and/or services from the Seller. The Company merely develops and provides the platform to augment the safety and reliability of the transactions between the Buyer and Seller.

You understand and accept that the Company has no control over third party user-generated contents. The Company acts in its capacity as an intermediary and does not interfere in the transactions between Sellers and Buyers. The Company will not make representations or guarantees for any non-performance or breach of any contract entered into between Buyers and Sellers. The Company does not warrant that the products and/or services received correspond to the products and/or services’ description listed on the Site or that the content on the Site is accurate, complete, reliable, current, or error-free and assumes no liability in this regard. However, if the Seller has failed to keep the product specifications tallied accurately with the given descriptions listed on the Site in our records, the Company reserves the right to at our absolute discretion to revoke the membership of the Seller such that the Seller no longer has the right to sell the products and/or services and use the Services of the Site. The Company does not and will not represent that the nutritional, allergen, and other information is provided by the product manufacturers or suppliers and on occasion manufacturers may modify their product packaging and update their labels. We recommend you do not rely solely on information listed on the Site and that you shall submit your enquiry via email to our customer service team and we will help you to consult the product labels or contact the seller/manufacturer directly if you have any specific dietary concern or question about the listed products and/or services. The Company cannot and will not guarantee that the concerned buyers and/or sellers will perform any transaction concluded on this Site. The Company will not represent and warrant to the Seller the financial soundness of the Buyer in the event where the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation otherwise than for the purposes of amalgamation or restructuring, and the Company will not in any way be responsible for the damages, losses, costs, expenses or tariffs incurred caused by the insolvency of the Buyer. The Company shall not be required to mediate or resolve any dispute or disagreement in any transaction between buyers and sellers. The Company does not guarantee anything with regard to the transaction undertaken by the buyer and the seller. We do not sell the products and/or services to the Buyer, nor do we purchase the products and/or services from the Seller. The Company merely develops and provides the platform to augment the safety and reliability of transactions between the buyer and seller.

You will not hold the Company responsible for other users’ content, actions or inactions, or items they list, including things they post.

We do not transfer legal ownership of items from the Seller to the Buyer. Unless the Buyer and the Seller agree otherwise, the Buyer will become the item’s lawful owner upon physical receipt of the item from the Seller. We cannot guarantee continuous or secure access to our services, and operation of the Site may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our Site and Services.

ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN THIS WEBSITE, OR OBTAINED FROM A LINKED SITE IS PROVIDED TO THE USER “AS IS” WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE COMPANY HAS MADE REASONABLE EFFORTS TO POST CURRENT AND ACCURATE INFORMATION ON THIS WEBSITE; HOWEVER, THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES WHATSOEVER IN THE INFORMATION PROVIDED IN THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USER’S RELIANCE ON INFORMATION OBTAINED THROUGH THIS WEBSITE. IT IS THE USER’S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION PROVIDED, AND USE OF THIS WEBSITE IS SOLELY AT THE USER’S OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO SOME USERS.